Robert E. Kraut

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Herbert A. Simon Professor of Human-Computer Interaction, School of Computer Science and Joint Appointment at Tepper School of Business

Teaching and Research Interests:

• Group and organizational communication. Empirical research on how individuals, groups and organizations use new computing and communication systems and the impact these systems have on their lives. Topics include technology and communication, virtual communities, information technology for small-group intellectual work and the impact of national information infrastructure.

Website and/or personal homepage:
http://www.cs.cmu.edu/~kraut

Published Papers: 

• Harassing the Wisdom of the Crowd in Wikipedia
  CSCW08: Proceedings of the ACM Conference on Computer-Supported Cooperative Work: NY: ACM Press, 2007; 37-46.
  (with: A. Kittur)
  
  
• Using Social Psychology to Motivate Contributions to Online Communities
  Journal of Computer-Mediated Communication 10, 2006.
  (with: Gerard Beenen, K. Ling, P. Ludford)
  
  
• Domesticating Information Technologies
  M. Brynin & S. Kiesler (Eds.) New York: Oxford University Press, 2006.
  
  
• Pricing Electronic Mail to Solve the Problem of Spam
  Human-Computer Interaction 20, 2005; 295-223.
  (with: Shyam Sunder, J. Morris, Rahul Telang, D. Filer, Matthew Cronin)
  
  
• Using Social Psychology to Motivate Contributions to Online Communities
  Journal of Computer Mediated Communication, 2005.
  (with: K. Ling, G. Beenen, P. Ludford, Xin Wang, K. Chang)
  
  
• Psychological Research Online
  American Psychologist 59(2), 2004; 105-117.
  (with: J. Olson, M. Banaji, A. Bruckman, J. Cohen, M. Couper)
  
  
• Using Social Psychology to Motivate Contributions to Online Communities
  Proceedings of the 2004 Association for Computing Machinery Conference on Computer Supported Cooperative Work, 2004; 212-221.
  (with: Gerard Beenen, K. Ling, X Wang, K. Chang, P. Resnick)
  
  
• Visual Information as a Conversational Resource in Collaborative Physical Tasks
  Human-Computer Interaction 18(1 & 2), 2003; 13-49.
  (with: S. Fussell, J. Siegel)
  
  
• Applying Social Pyschological Theory to the Problems of Group Work
  in J.M. Caroll (Ed.) HCI Models, Theories and Frameworks: Toward a Multidisciplinary Science, 2003; 325-356.
  
  
• The Internet paradox revised
  Journal of Social Issues.
  (with: S. Keisler, B. Boneva, J. Cummings, V. Helgeson)
  
  
• Communication and Information: Alternative Uses of the Internet in Households
  Information Systems Research 10(4), 1999; 287-303.
  (with: Tridas Mukhopadhyay, J. Szczypula, S. Keisler, W. Scherlis)
  
  
• Coordination and Virtualization through Electronic Networks: Empirical Evidence from Four Industries
  Organizational Science 10(6), 1999; 722-740.
  (with: C. Steinfield, A. Plummer, B. Butler, A. Hoag)
  
  
• Internet paradox: A social technology that reduces social involvement and psychological well-being?
  American Psychologist 53(9), 1998; 1017-1031.
  (with: M. Patterson, V. Lundmark, S. Keisler, Tridas Mukhopadhyay, W. Scherlis)
  
  
• Varieties of Social Influence: The Role of Utility and Norms in the Success of a Communication Medium
  Organizational Science 9(4), 1998; 437-453.
  (with: R. Rice, C. Cool, R. Fish)
  
  
• Coordination in large scale software development
  Communications of the ACM 38(3), 1995; 69-81.
  (with: L. Streeter)
  
  

Working Papers: 

• Trust across borders: Buyer-supplier trust in global B2B e-commerce
  January, 2009.
  (with: Tat Koon Koh, Mark Fichman)
  
  
• Familiarity and Performance in Geographically Distributed Software Development
  November, 2004.
  (with: A. Espinosa, Sandra Slaughter, James Herbsleb)
  
  
• Shared Knowledge and Coordination in Global Software Development
  June, 2003.
  (with: A. Espinosa, Sandra Slaughter, James Herbsleb)
  
  

Editorial Boards:

• Small Group Research (Editorial Board), 2008-
• Journal of Computer-Mediated Communication (Editorial Board), 2004-2008
• Information Systems Research (Associate Editor), 1991-2003
• Human-Computer Interaction (Editorial Board), 1990-

Boards:

• Chair, American Psychological Association Taskforce on Online Research
• Chair, Committee on Telecommuting and Technology, Computer & Telecom Board, NRC, 1993-1994

Consulting:

• Panasonic Research
• Intel
• Bellcore
• NORAD
• Wachovia Bank