Richard O. Young

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Teaching Professor of Business Management Communication

Teaching and Research Interests:

• The modeling of cognition in ill-structured management tasks including strategic planning, management consulting, negotiation and document design

Publications: 

• How Audiences Decide: A Cognitive Approach to Business Communication, Routledge: New York, (2011).
  
  
• "Inside How Audiences Decide", (2011).
  
  
• "Management Communication Science: From Rhetoric to Audience Decision Making", (2009).
  
  
• "Audience Decision Making: A Review of the Research", (2006).
  
  
• "Information Needs of Managers' Audiences", (1992).
  
  
• "Decision-Making Expertise in the Audiences of Managers", (1991).
  
  
• "The Rhetorical Difference: The Expert Consultant As Expert Rhetorician", (1990).
  
  
• "Cognition and Negotiation", (1989).
  (with: J Stratman)
  
  
• "Cognitive Processes in Argumentation: An Exploratory Study of Management Consulting Expertise", (1989).
  
  
• "How Novice Managers Understand Labor Contract Negotiations", (1989).
  (with: J Stratman)
  
  
• "Expert/Novice Differences in Management Consulting", (1988).
  
  

Consulting:

• Pittsburgh start-up companies and service firms
• Bares Foundation
• Pennsylvania State Auditors