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Tepper School Faculty Directory



Carnegie Mellon: Tepper School of Business

Richard O. Young

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Teaching Professor of Business Management Communication

Education:
  • Hampden-Sydney College - B.A. - 1974
  • University of Arkansas - M.A. - 1979
  • Carnegie Mellon - Ph.D. - 1989
Areas of Expertise:
  • Business Communications
Teaching and Research Interests:
  • The modeling of cognition in ill-structured management tasks including strategic planning, management consulting, negotiation and document design
Publications: 
  • How Audiences Decide: A Cognitive Approach to Business Communication, Routledge: New York, (2011).

  • "Inside How Audiences Decide", (2011).

  • "Management Communication Science: From Rhetoric to Audience Decision Making", (2009).

  • "Audience Decision Making: A Review of the Research", (2006).

  • "Information Needs of Managers' Audiences", (1992).

  • "Decision-Making Expertise in the Audiences of Managers", (1991).

  • "The Rhetorical Difference: The Expert Consultant As Expert Rhetorician", (1990).

  • "Cognition and Negotiation", (1989).
    (with: J Stratman)

  • "Cognitive Processes in Argumentation: An Exploratory Study of Management Consulting Expertise", (1989).

  • "How Novice Managers Understand Labor Contract Negotiations", (1989).
    (with: J Stratman)

  • "Expert/Novice Differences in Management Consulting", (1988).

Consulting:
  • Pittsburgh start-up companies and service firms
  • Bares Foundation
  • Pennsylvania State Auditors
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